Moving at the Speed of Recovery
Disasters can be unpredictable, especially when a housekeeper accidentally activates a sprinkler head. That’s what happened at Floyd Medical Center on a Friday morning in May 2016. In a flash, the sprinkler flooded the Intensive Care Unit, soaking and damaging the main nursing station and eight ICU patient rooms. The hospital staff leapt into action to speedily relocate the patients from the unit, and operations manager, Garrett Grisham, called Epic to help him restore the order.
If you ask anyone who was there that day what they remember, they’d tell you that it all just happened so fast. The sprinkler activated quickly and caused damage immediately, sending the ICU into a state of emergency. Likewise, Epic came running. Shortly after the call the team had established critical barriers and placed orders for all the construction supplies needed to restore the ICU completely.
Garrett states the situation matter-of-factly: “They worked as fast as realistically possible… that speed was a surprise, but then again it wasn’t.”
"We were hurting and in a bad situation. Epic took care of it really fast, and got us back up and going again."
Garrett’s prior experience with Epic had bolstered his expectations that the work would be done quickly and well. Still, the execution of selective demolition and reconstruction in the ICU all took less than three days to complete — the Epic team worked around the clock to have the area back up and running by Sunday night. Garrett and his team were floored.
Lee Frady, Author